Introduction
Serene Agency ("we," "our," or "us") operates the website sereneagency.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services, including web development, search engine optimization (SEO), Google Business Profile (GMB) management, Meta Ads, social media management, website maintenance, and video and graphic design.
By accessing or using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the website.
Information We Collect
We may collect information that you provide directly and information collected automatically through your use of the website.
Information You Provide
- Name, email address, phone number, and project details submitted through contact forms or quote requests
- Business information shared during consultations or service engagements
- Communications you send to us via email, WhatsApp, or other channels
Information Collected Automatically
- Usage data such as pages visited, time spent on pages, and navigation patterns
- Device information including browser type, operating system, and screen resolution
- IP address and approximate geographic location
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Communicate about projects, proposals, and service updates
- Improve our website, services, and user experience
- Analyze website traffic and usage patterns
- Maintain the security and integrity of our website
Cookies and Analytics
Our website uses cookies and similar tracking technologies to enhance your experience. We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.
How We Share Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in operating our website and conducting our business
- Analytics providers such as Google to understand website usage
- Legal authorities when required by law or to protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict the processing of your data
To exercise any of these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
Children's Privacy
Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: agencyserene@gmail.com
- Phone: +91 92963 11049
- Location: Delhi, India